Communication of Network and Computing Issues Is Essential for the Best Solution:
Our support techs share the common goal of getting people the most from their networks and computer systems. In short, IAS dreams of day-to-day harmony between computers and their users. Our technicians have a great deal of experience working on everything from large scale enterprise level systems, to specialized small business networks and applications. We’ve worked in a variety of industries from manufacturing and industrial enterprises to consulting groups and architects.
This list of Tech Support Best Practices will Help You Help Us to Get Your Problem Solved
While hardware, software, and people change, the typical support calls tend to stay the same year after year. So, to help you understand your problem, we wanted to list some of the common issues that get between diagnosing a problem and an efficient remedy.
- Your experience with the symptoms of a problem is important to us; the more information you provide the faster we can fix the issue.
- If you ask us what products to buy, please consult us first before buying substitutes. Changing these can hinder performance and stability while altering other project based estimates
- Keep your business email safe. Try not to circulate photos, jokes, recipes, etc to "all" or "everyone" when using your office email account. These sorts of things increase the risk of viruses and spyware, and also puts your entire company at risk for becoming Black Listed.
- Please don't be afraid to ask us questions, that's why we're here! A quick email or call to us now can sometimes save a lot of headaches later